Tyler Harnaraine

Toronto, ON  |  416-825-2948  |   Tyler.harnaraine@torontomu.ca  |   LinkedIn  |   Personal Portfolio

EDUCATION:

Toronto Metropolitan University

Bachelor of Commerce – Business Technology Management (Co-op)

Key Coursework: IT Infrastructure Management, Scripting & Automation, Database Management & SQL, Cloud Architecture, Data Visualization, Cybersecurity Risk Management & IT Governance, Cloud Architecture.

Technical Skills: Active Directory, Microsoft Intune, Azure, AWS, GitHub Actions, Python, PowerShell, REST API Integration, Power Platform, Power BI, ServiceNow, Wireshark, Azure OpenAI, Prompt Engineering, SharePoint.

EXPERIENCE:

PointClickCare, Systems Administrator Co-op
  • Developed an automated dashboard integrating SaaS APIs (Zoom, Adobe, Box) to detect 50+ unrevoked licenses during employee offboarding, reducing unauthorized access risks and software expenses by ~$3000 within the first audit.
  • Built 10 Microsoft Power Automate flows using the Salesforce API, delivering real-time notifications for high-priority tickets across all Salesforce customer service queues, reducing average response time by ~10 minutes.
  • Conducted a security audit of 2,500+ apps in Microsoft Defender for Cloud Apps, identifying 70+ redundant and high-risk applications, and unsanctioning 10+ unauthorized apps to reduce PointClickCare's Cloud attack surface.
  • Performed daily endpoint checks, maintaining servers, signage, printers, and 150+ AV Rooms across 4 locations, ensuring timely patch deployment to maintain compliance and minimize downtime.
Financial Services Regulatory Authority of Ontario, Systems Engineer Co-op
  • Contributed to the organization-wide Windows 11 migration and the transition from SCCM to Intune by assisting with issues such as device enrollment, Wi-Fi certificates, and application packaging, leading to a successful upgrade of 10% of FSRA's machines within first month.
  • Collaborated closely with multiple IT teams to resolve 200+ escalated tickets, addressing a range of issues related to FortiClient VPN, Intune endpoint compliance, and cybersecurity threats.
  • Developed 10+ PowerShell scripts to automate the retrieval of large Active Directory and Azure datasets, supporting the needs of the network and infrastructure teams.
  • Supported AV across the organization and for the Board of Directors, including daily system checks, on-call troubleshooting, and hardware/software maintenance in 50+ FSRA meeting rooms.
Tridel, IT Experience Consultant Co-op
  • Provided helpdesk support to 500+ employees both on-premises and on-site, efficiently resolving 250+ user tickets related to software, hardware, and cybersecurity incidents.
  • Successfully launched applications in Azure, created Intune policies, and scripted automation using PowerShell and Python in collaboration with the system administration team.
  • Created a total of 75+ technical documents, pre-recorded videos, and live training sessions to support the launch of multiple SharePoint Intranets, LinkedIn Learning, and IT chatbot, improving IT self-service resolution.
  • Co-developed a service desk chatbot with NLP capabilities, conducting beta testing with users to polish conversation flows/accuracy, reducing email-based IT support requests by 25% within first month of deployment.

CERTIFICATIONS

Industry Certifications: ISC2 CC – Certified in Cybersecurity, Microsoft AZ-900 – Azure Fundamentals, Cisco – Networking Basics   |   Academic Certifications: TMU Ted Rogers Power of Excel 2.0, Python 2.0, SQL 2.0