Tyler Harnaraine

EDUCATION:

Toronto Metropolitan University September 2021 – May 2026

Bachelor of Commerce – Business Technology Management (Co-op)

Key Coursework: IT Infrastructure Management, Scripting & Automation, Database Management & SQL, Cloud Architecture, Data Visualization, Cybersecurity Risk Management & IT Governance, Cloud Architecture.

Technical Skills: Active Directory, Microsoft Intune, Azure, AWS, GitHub Actions, Python, PowerShell, REST API Integration, Power Platform, Power BI, ServiceNow, Wireshark, Azure OpenAI, Prompt Engineering, SharePoint.

EXPERIENCE:

PointClickCare, Systems Administrator Co-op January 2025 – August 2025

Developed an automated dashboard integrating SaaS APIs (Zoom, Adobe, Box) to detect 50+ unrevoked licenses during employee offboarding, reducing unauthorized access risks and software expenses by ~$3000 within the first audit.
Built 10 Microsoft Power Automate flows using the Salesforce API, delivering real-time notifications for high-priority tickets across all Salesforce customer service queues, reducing average response time by ~10 minutes.
Conducted a security audit of 2,500+ apps in Microsoft Defender for Cloud Apps, identifying 70+ redundant and high-risk applications, and unsanctioning 10+ unauthorized apps to reduce PointClickCare's Cloud attack surface.
Performed daily endpoint checks, maintaining servers, signage, printers, and 150+ AV Rooms across 4 locations, ensuring timely patch deployment to maintain compliance and minimize downtime.

Financial Services Regulatory Authority of Ontario, Systems Engineer Co-op May 2024 – August 2024

Contributed to the organization-wide Windows 11 migration and the transition from SCCM to Intune by assisting with issues such as device enrollment, Wi-Fi certificates, and application packaging, leading to a successful upgrade of 10% of FSRA's machines within first month.
Collaborated closely with multiple IT teams to resolve 200+ escalated tickets, addressing a range of issues related to FortiClient VPN, Intune endpoint compliance, and cybersecurity threats.
Developed 10+ PowerShell scripts to automate the retrieval of large Active Directory and Azure datasets, supporting the needs of the network and infrastructure teams.
Supported AV across the organization and for the Board of Directors, including daily system checks, on-call troubleshooting, and hardware/software maintenance in 50+ FSRA meeting rooms.

Tridel, IT Experience Consultant Co-op May 2023 – December 2023

Provided helpdesk support to 500+ employees both on-premises and on-site, efficiently resolving 250+ user tickets related to software, hardware, and cybersecurity incidents.
Successfully launched applications in Azure, created Intune policies, and scripted automation using PowerShell and Python in collaboration with the system administration team.
Created a total of 75+ technical documents, pre-recorded videos, and live training sessions to support the launch of multiple SharePoint Intranets, LinkedIn Learning, and IT chatbot, improving IT self-service resolution.
Co-developed a service desk chatbot with NLP capabilities, conducting beta testing with users to polish conversation flows/accuracy, reducing email-based IT support requests by 25% within first month of deployment.

CERTIFICATIONS

Industry Certifications: ISC2 CC – Certified in Cybersecurity, Microsoft AZ-900 – Azure Fundamentals, Cisco – Networking Basics | Academic Certifications: TMU Ted Rogers Power of Excel 2.0, Python 2.0, SQL 2.0